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| Have you been told by one of the guides that the advice offered here is erroneous? Read More |
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Paid a disputed bill by Credit Card? Click Here
To Pay or not to pay |
| For legal reasons StopECG cannot issue advice either generally or to individuals on the issue of whether you should part with money based on the document you have signed. All we can do is appraise you of the situation as it stands and allow you to make up your own mind. We hope the notes below are of assistance. |
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If someone has been deceived into concluding a contract by NovaChannel AG, he/she can challenge the contract by writing a letter to the counterpart within a year of discovering the error, stating that he/she has been deceived and that he/she considers therefore the contract to be invalid. The contract is then considered to be annulled (Art. 23 of the Swiss Code of Obligations); the consequence being that there are no outstanding obligations of any kind. If a debt collection company or another representative of the counterpart should insist on paying the money, the debt collection company respectively the representative of the counterpart should also be informed that the contract has been annulled. Attention is drawn to the fact that only the civil judge is in a position to definitely state whether the challenged contract is really invalid if the party insisting on the validity of the contract chooses to initiate civil proceedings. Old notes on this (Last updated 11th Jan 05) |
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Whenever filing official complaints, we recommend you keep your letters short, polite and factual. If you feel the original document was misleading, please breifly explain why.
You should include copies of all Correspondence you have had with the guide and with their agents. We reccomend you send high quality photocopies and should keep your original correspondence on file. If you have lost or destroyed any documents please note this in your letter of complaint. |
| Submitting Complaints by email or Fax? StopECG feels that complaints carry more weight when submitted by post. If you file complaints by email or Fax you will still need to copy all your correspondence with the ECG and their agents. By email such letters and documents should be sent as PDF or image files. |
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If you do not know who your MEP is, click the one of the links below and look them up. You may find that you are represented by more than one MEP, if so, please contact them all!! http://www.europarl.eu.int/ ALL EU Countries please navigate to your country http://www.writetothem.com/ UK Only (enter your postcode, you can then fax direct from the webform!) http://www.europarl.org.uk/uk_meps/MembersMain.htm UK Only (for postal addresses) |
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